We are now closed

Please read our FAQs below for more information.

Click here to unfreeze your membership if previously frozen.

This booking calendar is for existing users of Boulder Shack or new but experienced climbers.

If you are new to climbing then please book one of our exciting introduction courses here.

FAQ's

We are now closed to public following the latest government announcement until further notice.

We are constantly reviewing government advice and will notify you of any updates on when we may reopen via our website and social media.

Direct Debit

Direct debit members will have 4 options to choose from whilst we remain closed:

  1. Keep your membership running at full price. We understand this is not a feasible option for all of our members and this is completely fine. However, if you do wish to keep your membership running at full price we are truly grateful and your support will be invaluable to us as an independent business. We will send personal thanks to each and every one of you and even provide exclusive offers on our online shop as a special thank you!
  2. Choose your support price. For the first time we are giving our members the chance to choose their own support price whilst Boulder Shack is closed. Any amount of support will be greatly appreciated and will help towards a successful reopening! The amount you choose to give will take affect from your dues payment on the 1st January.
  3. Freeze your membership. If you choose to freeze your membership you will be credited for the remainder of December. This credit will be added to the first month that you pay for thereafter.
  4. Terminate your membership. If you choose to terminate your membership now you will be given credit for the remainder of the month.

Pre-Paid

As a pre-paid member you have 2 options to choose from whilst we remain closed:

  1. Leave your membership running in support of Boulder Shack. We are very grateful to those members who choose this option as the support we receive from continued memberships is invaluable to us as an independent business during this time. When we reopen you will need to purchase a new membership if your membership runs out throughout our closure.
  2. Freeze your membership. If you choose to freeze your membership you will need to let us know to unfreeze it when we reopen. Your membership will be extended by the amount of days it was frozen so you won’t lose any days.

If you have remaining punches on a punchcard you do not need to take any action. Your punches will still be available on your account when we return. If you have any punches that reach their 12 month expiry date we will extend them to reflect the period of time that we were closed.

As we are currently closed to the public, all our bookable sessions are cancelled until further notice. Refunds for all booked sessions will be issued, however all pre-paid Junior Climbing Club sessions will carry on to the next term. All parents/guardians of climbing club members will be notified directly.

We are constantly reviewing the latest government advice to determine when we can reopen. Please continue to check our website and social media where we will notify everyone on our latest updates.

We are incredibly grateful to those of our community who wish to support us during this period of closure. There are a few ways in which you can support us:

  • Keep your membership running/Choose your support price: The biggest way in which you can support us is by keeping your membership running at full price whilst we are closed or alternatively choosing your support price. We understand that this may not be a feasible option for all of our members and this is completely fine. By choosing either of these options you are choosing to help towards a successful reopen of Boulder Shack!
  • Purchase Gift Cards: Boulder Shack gift cards are the ultimate gift for your climber friend/partner/child/anyone! They can be used on everything from door entry/memberships to clothing to tea and cake! They are valid forever and totally transferable to use on a friend. They are all round the perfect gift! So why not buy a gift that they’ll love which also supports your local climbing gym!

Procedures for you, shaped by you.

Below are our current procedures but please be aware that we will be developing them with your valued feedback. If you’d like to see things done differently then just say, we want your views to shape the procedures we put in place. 

This page was last updated on: 27/11/2020

How To Come Climbing

Personal health

This may go without saying but please take a moment to really consider your own health before visiting. If you or anyone you have been in contact with have any of the COVID-19 symptoms identified here on the government website then ensure you have fully followed the appropriate guidelines for self-isolation.

We will be checking everyone’s temperature with an infrared thermometer. Please don’t be offended if a member of the team asks you about your current or recent health. This is all part of our due diligence to keep us all safe.

You will need to have pre-paid online for your entry with a Membership or Punchcard

To reduce face-to-face interactions at reception and enable everyone to use the self-check-in desk, we ask that all climbers have a Membership (direct debit or single month) or a Punch Card (pre-paid bundles of individual entries). Now available in bundles of 10, 5 or 1 (a single punch card entry).

There is no need to pre-book your time-slot, instead, we are publishing live info here on any queue times if there are any and stats on when we are generally busy/quiet.

If you don’t already have one then you’ll be issued with a key-fob with a barcode to check yourself in.

We ask that you keep your time-on-site to a maximum of 3 hours during peak times.

Buy Memberships & Punchcards Here
Update (freeze/unfreeze) your membership here
Book your climbing session here

One way system

Please enter the centre via the accessible ramp, then exit down the steps. If you need to use the ramp to exit, please just speak with a member of the team who will assist you.

There is a one-way system around the reception block. In some other walkways, we have clearly marked that you should walk on the left/right.

There will be plenty of signs to make it super clear. Remember that this all works if everyone sticks to the flow. We’re sure you will! 🙂

Changing & Showers

We have small changing rooms, so please try to arrive in the clothes you’d like to climb in. If you would like to change then please use either the changing room or showers whilst taking care to maintain social distancing.

The showers will be open as usual and cleaned regularly. If you can wait to shower at home then great, but we’re more than happy for you to freshen up with us too.

Please note: You will still be able to hire shoes with us on your visit.

Face Coverings

A face mask must now be worn at all times around the centre except when on the climbing mats, rubber crumb, in the fitness suite or when sat down in the café. If you do not have a face mask we sell a huge variety of amazing, reusable masks in our shop!

Just a heads-up, we (the Boulder Shack team) will be wearing face shields at all times.

Hand washing and sanitisation

Please ensure you sanitise your hands when entering the centre, either using the provided alcohol gel or washing in the toilet basins. Then repeat this before and after visiting the cafe seating area or any breaks you have from climbing.

There are also hand sanitisation stations around the centre and we encourage you to use them every single time you pass them. Your hands must be regularly sanitised throughout your session.

In addition, please do your best at all times to not touch your face.

Liquid chalk Liquid Chalk with a 70% or higher alcohol content is for sale in the shop. We strongly recommend you use this regularly throughout your climbing. More information on this is available in the shop.

Social distancing

At all times whilst in the centre, you should do all you can to maintain 2m distance from other people. This includes whilst climbing on the wall, so take extra care when leaving the ground that your route is 2m clear of other climbers’ routes.

Please just be aware that 2m social distance is a precaution against the spread of Coronavirus and that you will often need more than 2m to remain safe in the bouldering environment.

Please enter in groups no greater than 6 and once in the centre please do not congregate in groups great than 6 people.

Taking breaks

Bouldering is a strength-based activity and we know this means we need to take breaks. If you’re taking a break from climbing then please head to the cafe seating area where possible, instead of sitting on the mat for long periods of time. Of course, you’re welcome to sit on the mat as you usually would, to ponder your route whilst you’re working it.

If you would like anything from the cafe to eat-in or take away (coffee, stone-baked pizza, snacks, sandwiches) then please order it via our ordering app. If you would like hot food such as a stone-baked pizza, pasty or panini then you can order this in advance – it will take around 15-20min to prepare.

If you would like to enjoy something from our awesome little cafe after your climb then we would encourage you to order your food to go in the evenings and on weekends!

Keep Checking This Page

Please remember that our procedures are subject to change at short notice as we will be listening to and acting on your feedback and the guidance in this ever-changing situation.