We will be opening again on Wednesday 2nd December.

You must now pre-book your climbing session time – Please do this below

This booking calendar if for existing users of Boulder Shack or new but experienced climbers.

If you are new to climbing then please book one of our exciting introduction courses here.

FAQ's

We will be open from Wednesday 2nd December!

IMPORTANT – You must now pre-book your climbing slot, using the link above. This will ensure you have a guaranteed space and save you queueing in the cold.

If you don’t want to keep your membership going through lockdown you have the following options:
  1.  Allow your membership to run. EVERY member will have the option of being refunded for the days they did not use on revisiting the centre again after lockdown. You don’t need to do anything if you choose this option.
  2. Get in touch ASAP with details of when you would like to cancel your membership from. If you have used the centre between the 1st of Nov and the 5th, you will need to pay for any individual entries you’ve had during this period

As an small business, we rely heavily on the support and generosity of our climbing community. There are a number of ways you are able to support us throughout lockdown – some of which are as simple (and free!) as leaving a lovely review!

  • We’re on Deliveroo! If you’ve been to Boulder Shack since July you’ll be no stranger to our amazing homemade rustic pizzas! Order these and much more straight to your door! Our new menu also includes chicken strips, vegan chicken goujons, potato wedges, garlic bread and dough balls! Choose from any of our usual hot/cold drinks including mouth watering smoothies or our speciality coffee made with the finest SO roast beans! Order from Boulder Shack on Deliveroo today!
  • Don’t forget to leave us a glimmering review afterwards! We’re new to Deliveroo and it would be awesome to get some fab reviews from our favourite customers on there! ❤️
  • Purchase Gift Cards! As much as we don’t want to mention the “C” word, Christmas is just around the corner! By purchasing a Boulder Shack gift card, not only are you giving someone a gift they can spend on anything of their choice at their favourite Bouldering gym 😉 but helping us out in the process!

As we are currently closed to the public, all our bookable sessions are cancelled until further notice. Refunds for all booked sessions will be issued, however all pre-paid Junior Climbing Club sessions will carry on to the next term. All parents/guardians of climbing club members will be notified directly.

We understand it is frustrating having just got back into the rhythm of training and climbing regularly again. Whilst many of our members have at-home climbing equipment, this is not the case for many others. We want to keep the psyche going throughout this lockdown! That’s why we’re planning some free, fun, no-equipment-necessary training videos throughout each week to keep you occupied and ready-to-climb for when we come out of lockdown! Keep an eye on our Facebook, Instagram and Youtube channel for updates!

Procedures for you, shaped by you.

Below are our current procedures but please be aware that we will be developing them with your valued feedback. If you’d like to see things done differently then just say, we want your views to shape the procedures we put in place. 

This page was last updated on: 09/11/2020

How To Come Climbing

PLEASE NOTE: WE ARE CURRENTLY CLOSED

As we are currently closed, below are the most up-to-date procedures we were using whilst we were operating normal opening hours pre-lockdown. Whilst it is useful to familiarise yourself with our safety procedures before coming to climb when we do reopen, be aware that these procedures are changeable depending on the latest government advice and will be updated accordingly.

Personal health

This may go without saying but please take a moment to really consider your own health before visiting. If you or anyone you have been in contact with have any of the COVID-19 symptoms identified here on the government website then ensure you have fully followed the appropriate guidelines for self-isolation.

We will be checking everyone’s temperature with an infrared thermometer. Please don’t be offended if a member of the team asks you about your current or recent health. This is all part of our due diligence to keep us all safe.

You will need to have pre-paid online for your entry with a Membership or Punchcard

To reduce face-to-face interactions at reception and enable everyone to use the self-check-in desk, we ask that all climbers have a Membership (direct debit or single month) or a Punch Card (pre-paid bundles of individual entries). Now available in bundles of 10, 5 or 1 (a single punch card entry).

There is no need to pre-book your time-slot, instead, we are publishing live info here on any queue times if there are any and stats on when we are generally busy/quiet.

If you don’t already have one then you’ll be issued with a key-fob with a barcode to check yourself in.

We ask that you keep your time-on-site to a maximum of 3 hours during peak times.

Buy Memberships & Punchcards Here
Update (freeze/unfreeze) your membership here
Book your climbing session here

One way system

Please enter the centre via the accessible ramp, then exit down the steps. If you need to use the ramp to exit, please just speak with a member of the team who will assist you.

There is a one-way system around the reception block. In some other walkways, we have clearly marked that you should walk on the left/right.

There will be plenty of signs to make it super clear. Remember that this all works if everyone sticks to the flow. We’re sure you will! 🙂

Changing & Showers

We have small changing rooms, so please try to arrive in the clothes you’d like to climb in. If you would like to change then please use either the changing room or showers whilst taking care to maintain social distancing.

The showers will be open as usual and cleaned regularly. If you can wait to shower at home then great, but we’re more than happy for you to freshen up with us too.

Please note: You will still be able to hire shoes with us on your visit.

Face Coverings

A face mask must now be worn at all times around the centre except when on the climbing mats, rubber crumb, in the fitness suite or when sat down in the café. If you do not have a face mask we sell a huge variety of amazing, reusable masks in our shop!

Just a heads-up, we (the Boulder Shack team) will be wearing face shields at all times.

Hand washing and sanitisation

Please ensure you sanitise your hands when entering the centre, either using the provided alcohol gel or washing in the toilet basins. Then repeat this before and after visiting the cafe seating area or any breaks you have from climbing.

There are also hand sanitisation stations around the centre and we encourage you to use them every single time you pass them. Your hands must be regularly sanitised throughout your session.

In addition, please do your best at all times to not touch your face.

Liquid chalk Liquid Chalk with a 70% or higher alcohol content is for sale in the shop. We strongly recommend you use this regularly throughout your climbing. More information on this is available in the shop.

Social distancing

At all times whilst in the centre, you should do all you can to maintain 2m distance from other people. This includes whilst climbing on the wall, so take extra care when leaving the ground that your route is 2m clear of other climbers’ routes.

Please just be aware that 2m social distance is a precaution against the spread of Coronavirus and that you will often need more than 2m to remain safe in the bouldering environment.

Please enter in groups no greater than 6 and once in the centre please do not congregate in groups great than 6 people.

Taking breaks

Bouldering is a strength-based activity and we know this means we need to take breaks. If you’re taking a break from climbing then please head to the cafe seating area where possible, instead of sitting on the mat for long periods of time. Of course, you’re welcome to sit on the mat as you usually would, to ponder your route whilst you’re working it.

If you would like anything from the cafe to eat-in or take away (coffee, stone-baked pizza, snacks, sandwiches) then please order it via our ordering app. If you would like hot food such as a stone-baked pizza, pasty or panini then you can order this in advance – it will take around 15-20min to prepare.

If you would like to enjoy something from our awesome little cafe after your climb then we would encourage you to order your food to go in the evenings and on weekends!

Keep Checking This Page

Please remember that our procedures are subject to change at short notice as we will be listening to and acting on your feedback and the guidance in this ever-changing situation.