We’re now back open!

Monday – Friday 10am -10pm, Saturday – Sunday 9:30am – 8.30pm

New Routes

The entire centre has been reset with over 220 awesome routes

New Cafe

Grab yourself a stone-baked pizza from our new super-cafe

New Shop

There's a new Patagonia shop inside Boulder Shack

Classes

Small & less frequent fitness classes at first but growing very soon

Procedures for you, shaped by you.

Below are our current procedures but please be aware that we will be developing them with your valued feedback. If you’d like to see things done differently then just say, we want your views to shape the procedures we put in place. 

This page was last updated on: 16/07/2020

How To Come Climbing

Personal health

This may go without saying but please take a moment to really consider your own health before visiting. If you or anyone you have been in contact with have any of the COVID-19 symptoms identified here on the government website then ensure you have fully followed the appropriate guidelines for self-isolation.

We will be checking everyone’s temperature with an infrared thermometer. Please don’t be offended if a member of the team asks you about your current or recent health. This is all part of our due diligence to keep us all safe.

You will need to have pre-paid online for your entry with a Membership or Punchcard

To reduce face-to-face interactions at reception and enable everyone to use the self-check-in desk, we ask that all climbers have a Membership (direct debit or single month) or a Punch Card (pre-paid bundles of individual entries). Now available in bundles of 10, 5 or 1 (a single punch card entry).

There is no need to pre-book your time-slot, instead, we are publishing live info here on any queue times if there are any and stats on when we are generally busy/quiet.

If you don’t already have one then you’ll be issued with a key-fob with a barcode to check yourself in.

We ask that you keep your time-on-site to a maximum of 3 hours during peak times.

Click Here to Purchase Your Membership or Punchcard Now

One way system

Please enter the centre via the accessible ramp, then exit down the steps. If you need to use the ramp to exit, please just speak with a member of the team who will assist you.

There is a one-way system around the reception block. In some other walkways, we have clearly marked that you should walk on the left/right.

There will be plenty of signs to make it super clear. Remember that this all works if everyone sticks to the flow. We’re sure you will! 🙂

Changing & Showers

We have small changing rooms, so please try to arrive in the clothes you’d like to climb in. If you would like to change then please use either the changing room or showers whilst taking care to maintain social distancing.

The showers will be open as usual and cleaned regularly. If you can wait to shower at home then great, but we’re more than happy for you to freshen up with us too.

Please note: You will still be able to hire shoes with us on your visit.

Face Coverings

We know that a facemask can help prevent the spread of this virus. We also know that participating in a sporting activity whilst wearing a mask might not feel helpful or wanted.

So here’s our stance; we want to encourage climbers to wear a facemask if they feel happy to do so. This is certainly not compulsory though and there is no judgment on those who choose not to. We will be selling reusable masks in the shop, you can bring your own or simply not wear one if you feel it would impede your breathing or ability to perform.

Just a heads-up, we (the Boulder Shack team) will be wearing face shields at all times.

Hand washing and sanitisation

Please ensure you sanitise your hands when entering the centre, either using the provided alcohol gel or washing in the toilet basins. Then repeat this before and after visiting the cafe seating area or any breaks you have from climbing.

There are also hand sanitisation stations around the centre and we encourage you to use them every single time you pass them. Your hands must be regularly sanitised throughout your session.

In addition, please do your best at all times to not touch your face.

Liquid chalk Liquid Chalk with a 70% or higher alcohol content is for sale in the shop. We strongly recommend you use this regularly throughout your climbing. More information on this is available in the shop.

Social distancing

At all times whilst in the centre, you should do all you can to maintain 2m distance from other people. This includes whilst climbing on the wall, so take extra care when leaving the ground that your route is 2m clear of other climbers’ routes.

Please just be aware that 2m social distance is a precaution against the spread of Coronavirus and that you will often need more than 2m to remain safe in the bouldering environment.

Taking breaks

Bouldering is a strength-based activity and we know this means we need to take breaks. If you’re taking a break from climbing then please head to the cafe seating area where possible, instead of sitting on the mat for long periods of time. Of course, you’re welcome to sit on the mat as you usually would, to ponder your route whilst you’re working it.

If you would like anything from the cafe to eat-in or take away (coffee, stone-baked pizza, snacks, sandwiches) then please order it via our ordering app (details on each table). If you would like hot food such as a stone-baked pizza, pasty or panini then you can order this in advance – it will take around 15-20min to prepare.

If you would like to enjoy the Boulder Shack cafe offerings after your climbing then we would encourage you to get a take out during evenings and weekends.

FAQ's

We will be open for everyone on Monday 27th July.

There will also be a soft opening from Saturday 25th which will be by invite only. We’ll be using this time to prove our procedures and gather feedback to shape what we do. These invites will be sent via email and SMS in the next two days to members that have been able to generously keep their membership payments going.

Due to social distancing measures, we are likely to cancel the remaining sessions of the current term. We are currently looking into the feasibility of running our Climbing Clubs after the Summer Holiday break and will keep you updated via this page.

This is super easy, just visit the link below and follow the instructions to unfreeze. You can select the date that you’d like to be unfrozen from if you’re not coming down for a few days. This applies to both Direct Debit and Single Month membership options.

UNFREEZE YOUR MEMBERSHIP HERE.

Due to social distancing measures, we are likely to cancel the remaining sessions of the current term. We are currently looking into the feasibility of running our Climbing Clubs after the Summer Holiday break and will keep you updated via this page.

Keep Checking This Page

Please remember that our procedures are subject to change at short notice as we will be listening to and acting on your feedback and the guidance in this ever-changing situation.